General conditions of sales


These general sales conditions define the rights and obligations of the parties in connection with sales made in Europe on the website (hereinafter referred to as "the Site") of DVAI SAS, with the capital Of 320 000 Euros, the registered office of which is located ZI de la petite motte rue de l'industrie - 77220 Tournan, FRANCE, RCS 350 894 473, Intracommunity VAT number FR49 350 894 473.

Confirmation of the order by the buyer Acceptance of the general conditions of sale which prevail on all previous versions and of which the buyer acknowledges having taken knowledge before the order. They also inform the buyer about the conditions and steps required for the ordering and follow-up of his order. DVAI SAS reserves the right to modify these general conditions of sale at any time. Pursuant to article 1124 of the Civil Code, non-emancipated minors are unable to contract. DVAI SAS reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of an earlier order or a suspicion of fraud.


            2.1 General description of products

The products are presented in accordance with the applicable regulation, in particular on the Site are mentioned the essential characteristics of each product. DVAI SAS can not be held responsible for the inaccuracy of the photographs and images on the Site. In general terms, the descriptions (photographs, images, colors, texts, graphics, information and characteristics) illustrate the products presented, are given as an indication and do not enter into the contractual field.

Custom-cut/customised products:

Every dimension for the custom-cut products are to be entered in millimeters (mm).

            2.2 Manufacturing time

The products presented on the Site and identified as put on sale online, are manufactured at the request of each customer. Their production depends on the raw materials available and the operation of the machines. In the event that it is impossible to manufacture the product, DVAI SAS undertakes to inform the buyer as soon as possible by any means.


To place an order, the buyer must be equipped with computer and telecommunication tools (computer, internet connection, valid e-mail address). He shall bear the costs of telecommunication when accessing the Internet and using the Site.

            3.1 Ordering Process

The buyer must follow each step of the ordering process of The orders are exclusively placed on our site according to the following steps.

The buyer :

  • chooses and customises his product,
  • adds his products into his cart,
  • creates his account or logs in if he already has one,
  • provides the complete delivery address,
  • is informed of the amount of delivery charges,
  • chooses his payment method,
  • validates his order and the general conditions of sales,
  • pays,
  • Receives a verification email of his order.

The buyer is required to verify the accuracy of the information provided on the site during the ordering process, and particularly the dimensions of the custom-cut products that must be entered in millimeters (mm). The buyer must also check his delivery address before validation of his order.

            3.2 Order acceptation

The order is firm for the buyer as soon as the order is confirmed. Any order placed will be confirmed by the sending by the site of a confirmation email recapitulating the order, which signifies the acceptance by the site of the buyer's order and thus forms the contract of sale between the parties according to the Provisions of the General Conditions of sales. The buyer is responsible for the retention of the validation e-mail representing his copy of the contract of sale. The buyer may access the content of his order at any time by logging on to the Site and opening the "My Account / My Orders" tab.


            4.1 Products price

The displayed prices are indicated in Euros and are net of all taxes and excluding participation in the assembly and delivery costs which are borne by the Customer. DVAI SAS reserves the right to modify its sales prices at any time, before ordering. Indeed, the products and services are invoiced on the basis of the tariffs in force at the time of the registration of the order.

            4.2 Facturation

An invoice is created for each confirmed order, and is addressed with the delivery of products or can be requested from our Customer Service.

            4.3 Shipping costs

The shipping costs are invoiced to the Customer by a fixed value according to the weight and the volume of the parcel. They are indicated to the Customer before the final registration of the order. Shipping costs may be offered on a one-time basis as part of promotional activities of DVAI SAS.

            4.4 Payment methods

Payment is made in euros, in full at the order, by credit card or by the paypal system. Credit cards accepted on the Site are: credit card, Visa, Mastercard. In case of impossibility to use one of these methods of payment, the buyer can pay by bank transfer.


            5.1 Methods

Deliveries are only made in Europe by our carriers. Delivery is not possible at a post office box. The delivery costs are borne by the customer as well as the assembly costs; They are indicated to the buyer at the time he places his order. Deliveries to islands not connected to the mainland by a bridge except Corsica are provided to the ferry terminal on the mainland. The delivery time is indicated at the time of placing the order by the buyer. Delivery times are 3 to 8 working days depending on the products from the confirmation of the order by DVAI SAS. In cases where the respective manufacturing dates of the Products of an order are different, the delivery in its entirety will take place on the most distant date of availability. The transport according to the dimensions and the weight may be ensured in relay packages or in Direct shipment to the buyer. In the latter case, the buyer will be informed of the delivery date. The buyer must check before the order that the accesses (staircase, door, corridors, etc., outside the window) are compatible with the dimensions of the products specified in their specifications and that these can be transported by the normal access roads (narrow street, pedestrian street, ...). Failing this, the buyer must mention the obstacles (stairs, elevator, landing doors, ...) on the order form and remind the carrier or contact the Customer Service by telephone. In case of passing through the window, the buyer will have to contact the Customer Service, to check the feasibility and the cost of a specific delivery whose expenses will fall to him. In case of absence of the buyer or impossibility of delivering the product due to lack of information of the latter (staircase too narrow ...) on the indicated date, the parcel will be presented again by the carrier and the buyer shall bear the costs thereof. The risks of the product are transferred to the buyer at the time of delivery.

            5.2 Delay

In accordance with the provisions of Article L 114-1 of the Consumer Code, in case of delay of more than 30 days from the delivery time mentioned on the order form, for any cause other than force majeure, Buyer has the right to cancel his order for an amount greater than € 500. The buyer must exercise this right by registered letter with acknowledgment of receipt addressed to the - DVAI SAS - ZI de la petite motte 77220 Tournan Customer Service within 60 working days of the expiry of the deadline or the date Expected delivery and received prior to delivery of the products concerned. The refund of the product will be done by credit card or check as soon as possible and at the latest within 30 days from receipt by DVAI SAS of the registered letter with acknowledgment of the cancellation of the order . The buyer can not claim any penalty for delay.

            5.3 Reception and complaints

When collecting his products, the buyer must, in the presence of the deliverer:

  • Check the condition of the packages, the references of the packages to those indicated on the delivery note and
  • In case of damage (parcel damaged, open, missing ...), express the precise and motivated reservations on the delivery note to be submitted to the deliverer. Otherwise, no claim will be accepted.

Subsequently, if the buyer finds a missing part, defect or any other apparent defect or non-conformity of the products after opening the packages, he must send his reservations by registered letter with acknowledgment of receipt to the DVAI Customer Service SAS - ZI de la motte 77220 Tournan, within 3 days, excluding holidays, after delivery. In this case, the buyer must provide any evidence to substantiate the claims claimed and leave it to DVAI SAS to make their findings. The accepted claims will give rise to the repair or exchange of the defective product or to its reimbursement if it is impossible to proceed with the replacement. The returned complete product must be returned in its original packaging to the carriers of DVAI SAS.


The products supplied by the site benefit from the legal guarantee of conformity, the legal guarantee against latent defects and the manufacturer's guarantee, in accordance with the legal provisions, depending on the products concerned. The back face of the customized plates can have defects (scratches, marks, etc.) associated with the handling and the laser cutting process without altering the product and the visible face. No claim will be accepted for this reason. Regarding the products delivered, the responsibility of DVAI SAS is limited to the price of defective or non-conforming products. In no event shall DVAI SAS be liable for any indirect or consequential damages suffered by the Buyer or any third party. In case of force majeure or fortuitous, DVAI SAS can not be held responsible in case of breach of one of its obligations. The buyer navigates under his sole responsibility and DVAI SAS can not be held responsible for errors, computer failures or viruses disrupting the access to the Site or causing malfunctions in his computer installation.


Custom-cut / customised products :

Buyer's attention is drawn to the fact that custom-cut products sold by DVAI SAS are made on demand. There is therefore no right of withdrawal applicable. In accordance with the provisions of Article L121-20-2 of the Code, consumption, goods and articles made according to the consumer's specifications or personalized at the request of the customer can not benefit from the right of withdrawal, and will neither be Taken over or exchanged, except in the case of the guarantee of defects affecting the object sold.

Standard products :

Non-professional purchasers benefit from a withdrawal period of fourteen working days from the delivery of their order to return the product to the seller by registered mail to DVAI rue de l'industrie 77220 TOURNAN_EN_BRIE for exchange or refund. The costs of return are the responsibility of the buyer. To be taken back these products should be returned in their original packaging and in perfect condition of resale. No refund or exchange can be made in the contrary case.


The elements appearing on the site of including logos, registered trademarks, texts, photographs, drawings, models or tables are protected under copyright and intellectual property. Any reproduction or representation, total or partial, constitutes an infringement which could involve the responsibility of its author.


The personal information requested from the buyer is necessary for the processing of his order, to respond to requests for information and our commercial relations. Except in the case of express objection of the buyer, they may be communicated to third parties for the purposes of commercial prospection. The purchaser has the right to access, rectify, oppose and delete these data, in accordance with the provisions of the law "Informatique et Libertés" of January 6, 1978. To exercise this right, Please send your request to This automated treatment was the subject of a declaration to the CNIL under number 1547510.



The present conditions are governed by French law. This contract is written in English. In case of difficulties or complaints in connection with an order, the buyer can contact the Customer Service. In case of dispute, only French courts are competent. Any legal action will be the exclusive jurisdiction of competent courts of the seller's registered office.

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